streamza

Terms of Service

Version 2 · in force from 11 September 2026

Company: Streamwave Limited (trading as Streamza) Consumer product: Streamza mobile application Business product: Streamza.ai website and related business portal Governing law: Republic of Uganda Effective Date: 10th/September/2026 Last Updated: 10th/September/2026 Consumer legal UR: https://www.streamza.ai/ Business legal URL: https://streamza.ai/ Consumer account-deletion URL: Streamza mobile app under settings Business account-deletion URL: https://stream.streamza.ai/

PART A — TERMS OF SERVICE These Terms of Service (“Terms”) govern access to and use of the Streamza mobile application and any related consumer sites or features, and the Streamza.ai website and any related business portal, dashboard, API, or web feature, together with related products and services (collectively, the “Services”), provided by Streamwave Limited (“Company”, “we”, “us”, or “our”), a company registered in the Republic of Uganda, trading as Streamza. Who you are Where you must use the Services Individual / consumer, for personal, non-commercial listening Streamza mobile app

Company, partnership, sole proprietorship, organization, institution, or other legal entity, or any person using the Services for organizational\ or commercial purposes Streamza.ai website only Business Users must create and manage accounts on Streamza.ai. The consumer App does not provide Business User plans, multi-seat administration, business billing, or a licence for workplace or commercial use. If you are a business and you use the consumer App anyway, you remain a Business User under these Terms, you remain solely responsible for all additional CMO and public-performance licences, and we may require immediate migration to Streamza.ai or suspend or terminate access without refund except where mandatory law requires otherwise. The Services are first offered in Uganda and will be offered in other countries only where the Company has obtained the licences, regulatory approvals, and technical capacity it considers necessary. Features, pricing, catalogue, and availability may differ by country, channel, and plan. By downloading, accessing, registering for, clicking “I agree”, creating an account, or using the Services, you agree to these Terms and to the Privacy Policy in Part B (together, the “Agreement”). If you do not agree, do not use the Services. “you” includes individuals and businesses as applicable. “Business User” means any person or entity that (a) accesses or uses Streamza.ai; (b) accesses or uses the Services for or on behalf of a business, organisation, or other legal entity; or (c) uses the Services other than solely as a private individual for personal, non-commercial purposes. “Content” means music, sound recordings, musical works, performances, artwork, metadata, text, graphics, software, trademarks, and other materials available through the Services. “CMO” means a collective management organisation, collecting society, or equivalent body, including UPRS in Uganda and any successor or foreign counterpart.

  1. Formation, eligibility, authority, and changes 1.1 Binding agreement. These Terms form a legally binding agreement between you and Streamwave Limited. You agree that electronic records, clickwrap acceptance, in-App prompts, and Streamza.ai checkboxes satisfy any writing or signature requirement to the extent permitted by the Electronic Transactions Act, Cap 99, and other applicable law. We may keep logs of acceptance (time, account, IP, device, version of Terms). 1.2 Age — consumer App. You must be at least 13 years old, or the higher minimum age required by the app store or by the law of your country of residence, to use the Streamza consumer App. Under the Children Act, Cap 62, a child in Uganda is a person below 18 years. Under the Data Protection and Privacy Act, Cap 97, section 8, and Regulation 11 of the 2021 Regulations, we must operate an age-ascertainment process and must not collect or process personal data relating to a child without prior parental or guardian consent (unless another statutory exception applies). If you are under 18, or the age of majority in your country, you represent that a parent or legal guardian has reviewed these Terms, consents to your use, consents to our processing of your personal data, and agrees to these Terms on your behalf. We may require age verification or proof of consent and may suspend or delete accounts that fail verification. 1.3 Streamza.ai is not for children. Streamza.ai is a business service. The person who creates or administers a Streamza.ai account must be at least 18 and must have authority to bind the Business User. 1.4 Pre-contract information and cooling-off (consumers). Before a paid consumer transaction is completed we will, as required by Cap 99, section 24, make material information about the supplier, the Service, the price, and the transaction available, and give you an opportunity to review the transaction, correct mistakes, and withdraw before placing the order. Digital streaming is performed immediately. At checkout you will be asked to give a clear affirmative consent that performance may begin at once. Where that consent is given and streaming or access then begins, the cancellation right in Cap 99, section 25, does not apply to that transaction to the extent section 24(7) and section 25 permit exclusion for services that began with the consumer’s consent. Nothing in this clause limits a non-waivable statutory right that still applies. 1.5 Changes. We may update these Terms. Material changes will be notified through the App, Streamza.ai, email, or other reasonable means, and the Last Updated date will change. Continued use after the effective date is acceptance, except where applicable law requires additional consent. If you do not agree, stop using the Services and delete your account. We may also issue channel-specific or country-specific supplements. If there is a conflict, a later approved supplement controls on its subject. 1.6 Business Users — authority and compliance. If you access Streamza.ai or use the Services on behalf of a Business User, you represent and warrant that: (a) you have full legal authority to bind that Business User; (b) the Business User agrees to be bound; (c) Streamza.ai is the exclusive authorised business channel unless we agree otherwise in writing; and (d) you and the Business User will comply with the laws of Uganda and of every country in which the Services are used, including copyright, neighboring rights, CMO tariffs, data protection, tax, consumer, sanctions, and electronic-transactions law. The Business User is fully responsible for all use by employees, agents, contractors, invitees, and other authorised persons, including use on premises, in vehicles, on hold systems, at events, or in any place to which the public or customers have access. Business Users are solely responsible for identifying, obtaining, and paying every royalty, licence fee, tariff, levy, or other charge required under the Copyright and Neighbouring Rights Act, Cap 222 (including the 2026 amendment), the tariffs or rules of UPRS or any successor or equivalent CMO, and the corresponding laws of any other country of use, for any use of Content outside the limited licence in Section 5. Streamwave Limited has no obligation to obtain, pay, or reimburse any such amount. A Streamza.ai subscription is not a UPRS public-performance licence and is not a substitute for a venue, broadcast, communication-to-the-public, or commercial licence.
  1. Description of the Services 2.1 Two channels. (a) Streamza App (consumers). Personal streaming of music and related audio, playlists, discovery, temporary offline playback where enabled and licensed, and other consumer features. (b) Streamza.ai (businesses). The authorised business channel. Depending on the plan, this may include web playback, administration, multi-seat access, usage reporting, billing, and other business features. Features may be withheld until the relevant licences exist. 2.2 No promise of catalogue, quality, or continuity. Features, catalogues, offline functionality, device or seat limits, quality, pricing, and availability vary by location, device, channel, plan, network, licensing, and law. Offline downloads, if any, are a temporary cache for playback inside the authorised App only. Streamza.ai web playback is not a download or a transfer of ownership. We do not guarantee uninterrupted, error-free, complete, or permanent access in any territory. Recommendations are automated suggestions, not professional advice. 2.3 Modification and withdrawal. We may modify, suspend, geo-restrict, or discontinue any part of the Services, any title, any territory, or any channel at any time, with or without notice, without liability to the extent permitted by law, including where a licence is refused, expires, is disputed, or is withdrawn, or where a regulator, store, CMO, or rights holder requires it. 2.4 No service-level agreement. Unless a signed Streamza.ai order form expressly states a service level, we owe only commercially reasonable efforts. Maintenance, force majeure, third-party outages, and licence constraints are not breaches. 2.5 Third-party platforms. The consumer App may be distributed through Google Play, the Apple App Store, or other stores. Store terms govern the download transaction and store-processed payments. Business payments on Streamza.ai are processed by the payment providers we designate. Nothing in these Terms overrides non-waivable store or consumer rights. 2.6 Beta features. Preview or beta features are provided “as is”, may be withdrawn at any time, and are excluded from any service commitment.
  1. Accounts and security 3.1 Consumer accounts are created in the Streamza App. Business accounts are created on Streamza.ai. You must provide accurate, complete, and current information and keep it updated. We may require company-registration or tax documents before activating a Streamza.ai account. 3.2 You are responsible for credentials and for all activity under your account, including activity by persons to whom you give a seat. You must notify us immediately of unauthorised use or a security incident. We may treat actions taken with valid credentials as authorised. 3.3 Prohibited account practices. You may not share, sell, sublicense, or transfer an account or seat except as a Streamza.ai plan expressly allows. You may not use shared, rooted, jailbroken, emulated, or modified clients to evade device, seat, geo, or concurrent-stream limits. 3.4 We may refuse, suspend, or terminate accounts that violate these Terms, present legal, security, fraud, sanctions, or licensing risk, use the wrong channel, generate chargebacks, or for other legitimate operational reasons. 3.5 Account deletion. • Consumers: in-App path (readily discoverable) and https://www.streamza.\[tld]/account-deletion, including after uninstall. • Business Users: Streamza.ai controls and https://streamza.ai/account-deletion. An administrator request may delete the organisation account and authorised-user access. Individual authorised users may also request deletion of their personal data as described in Part B. Deletion means deletion of the account and associated personal data, subject to residual retention required by law or described in Part B. Temporary deactivation is not deletion. We will process valid requests within the period required by applicable law after identity verification. We may refuse or delay a request that we cannot verify, that is abusive, or that would prevent us meeting a legal obligation. 3.6 Inactivity. We may treat an account as inactive after a prolonged period of no sign-in and may close it after notice to the email on file, subject to Part B retention rules. 3.7 Business administration. The Business User is solely responsible for restricting access, assigning and revoking seats, all activity under its accounts, and prompt notice of unauthorised access. Listening and seat-usage data of authorised users may be visible to that organisation’s administrators. The Business User must tell those users.
  1. Licence to use the Services 4.1 Consumer licence (App). Subject to compliance with these Terms, we grant individual consumers a limited, personal, non-exclusive, non-transferable, revocable, non-sublicensable licence to access and use the Streamza App solely for personal, non-commercial purposes in the territories where we make that App available. 4.2 Business licence (Streamza.ai). Subject to compliance and payment of applicable fees, we grant the Business User a limited, non-exclusive, non-transferable, revocable, non-sublicensable licence to access and use Streamza.ai for internal business purposes that do not involve commercial redistribution of files, unauthorised public performance, broadcasting, communication to the public, or any other commercial exploitation of Content beyond what the applicable plan description expressly permits. Unless a written plan description expressly says otherwise, web playback on Streamza.ai is for internal, on-screen or on-device listening by authorised users only. Playing Content through speakers to customers, staff areas open to the public, waiting rooms, receptions, events, vehicles for hire, telephone-hold systems, or any other public or quasi-public audience is outside this licence unless the Business User holds the separate CMO and rights-holder licences required for that use. 4.3 Scope limits. The licence is territorial. Availability is determined by the country associated with the account, payment method, and/or IP address, as we reasonably determine. Use of a VPN, proxy, or other means to evade a geo-restriction, catalogue window, or price territory is a material breach. 4.4 You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, disassemble, or create derivative works of any part of the Services, or circumvent technological protection measures, except as mandatory law expressly permits or as an authorised offline App feature allows. 4.5 All rights not expressly granted are reserved. No licence is granted by implication, exhaustion, or estoppel. Use of the consumer App by a business does not enlarge the licence.
  1. Content and intellectual property 5.1 Ownership. Content is owned by Streamwave Limited, its licensors, or other rights holders. It is protected by Cap 222 (including the 2026 amendment), related Ugandan law, international treaties, and equivalent foreign laws. Neighbouring rights of performers, producers of sound recordings, and others apply. Users acquire no ownership of Content. Availability is territory-specific and channel-specific and may be withdrawn at any time. Streamwave Limited obtains, or will obtain before making Content available in a territory or channel, the licences it considers necessary for communication to the public / making available via that channel in that territory. That assessment is ours alone. It is not a representation that your particular use (especially any premises, event, vehicle, broadcast, or workplace use) is licensed. 5.2 Limited licence to stream and cache. (a) Consumers (App). A limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to stream Content and, where offline functionality is expressly enabled and authorised, to temporarily cache specified tracks solely for personal, non-commercial offline playback inside the Streamza App on registered device(s). (b) Business Users (Streamza.ai). A limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to stream Content through Streamza.ai solely for internal non-commercial playback by authorised users, within plan limits. Offline file caching is not provided on Streamza.ai unless we enable it in writing.

In all cases: • A stream or cache is a playback licence only. It is not a sale, gift, transfer of title, or permanent download. • Protected Content may not be extracted, copied, exported, shared, transferred, burned, ripped, recorded, re-streamed, screen-captured for redistribution, or otherwise made available outside the authorised interface. • We may limit number, duration, quality, bitrate, devices, seats, concurrent streams, or territories. We may expire, remove, or disable access if a subscription ends, a licence is revoked or disputed, limits are exceeded, or for security or technical reasons. You may not: • publicly perform, broadcast, communicate to the public, or otherwise make Content available to third parties (including in shops, bars, restaurants, gyms, salons, hotels, offices open to the public, waiting rooms, events, vehicles for hire, or over a speaker to an audience) unless you have obtained the separate licences required for that use; • remove or alter copyright, neighbouring-rights, trademark, or proprietary notices; • use Content for commercial purposes, advertising, synchronisation, training of AI or machine-learning models, dataset compilation, or any unauthorised purpose; • circumvent technological protection measures, geo-restrictions, seat limits, access controls, or digital locks (including conduct prohibited by Cap 222 as amended in 2026); • frame, scrape, harvest metadata at scale, or resell Streamza.ai access. 5.3 Business Users — royalties and additional licences. The Streamza.ai licence covers only the streaming described in Section 5.2(b). Any public performance, communication to the public, broadcasting, commercial exploitation, background music in commercial premises, or other use outside that limited licence requires the Business User, at its sole cost, to obtain all additional licences and clearances. Streamwave Limited has no obligation to obtain, pay, or reimburse any such amount. Failure to obtain required licences or to pay applicable royalties is a material breach and may result in immediate suspension or termination without prejudice to other remedies. Paying for Streamza.ai does not purchase a UPRS or other CMO public-performance licence. Fees paid to us are platform fees, not royalty prepayments, and may not be set off against any sum a CMO or rights holder claims from you. 5.4 Reporting and audit cooperation. We may collect and disclose to rights holders, CMOs, and their auditors such usage, seat, territory, and account data as is reasonably necessary for licence compliance, royalty reporting, or infringement investigation, in a form permitted by Part B and applicable law. Business Users must, on reasonable notice, cooperate with such reporting and with any audit we or a licensor reasonably require, and must not interfere with usage metering. 5.5 User Content. If you upload or submit playlists, comments, profile information, or other material (“User Content”), you grant Streamwave Limited a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, distribute, display, and adapt that User Content solely to operate, promote, secure, and improve the Services. You warrant that you own or control all necessary rights and that the User Content does not infringe third-party rights or violate law. We may remove User Content at our discretion. You retain ownership of your User Content, subject to this licence. To the extent permitted by law, you waive assertions of moral rights against us for uses within this licence. If you provide feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation. 5.6 Notices of infringement. Send a written notice identifying the work, the location (App or Streamza.ai URL), your contact details, and a statement of good-faith belief and authority to the contacts in Section 16. We may remove material, disable access, and terminate repeat infringers. We may act on a credible allegation without waiting for a court order. If you are the poster, we may tell you of the notice. Filing a knowingly false notice is a breach and may be reported. 5.7 Our trademarks. Streamza, Streamza.ai, and related marks are our property. No licence to use them is granted except as needed to identify the Services in a truthful, non-misleading way. You may not register confusingly similar marks or domains.

  1. Subscriptions, payments, taxes, and refunds 6.1 Consumer App. Some consumer features require a paid subscription purchased through the applicable store. Prices, cycles, and plans are shown at purchase and may vary by territory. Store-processed payments are charged by the store and governed primarily by the store’s terms. Subscriptions auto-renew unless cancelled in the relevant store account settings before the renewal date. You are responsible for cancelling. 6.2 Streamza.ai. Business plans, seats, and fees are displayed on Streamza.ai or in an order form. Payments are made through Streamza.ai or a designated invoice or payment provider — not through the consumer App store product, unless we expressly say otherwise. Subscriptions renew as stated on Streamza.ai or the order form unless cancelled in the Streamza.ai account before renewal. We may suspend access immediately for non-payment, failed payment, or chargeback. Overdue Streamza.ai sums may bear interest at 2% per month or the maximum permitted by law, whichever is lower, plus reasonable collection costs. 6.3 Trials. Free trials, if offered, convert to paid subscriptions unless cancelled before expiry. Trial length and conversion terms will be disclosed at sign-up. 6.4 Taxes. Prices may be exclusive or inclusive of tax depending on territory, channel, and provider display. You are responsible for any tax that the store, payment provider, or we are required to collect. Business Users are responsible for their own tax compliance, including VAT or local equivalent on Streamza.ai fees, and for any withholding. If withholding is required, the Business User shall gross up so that we receive the amount we would have received without withholding. 6.5 Refunds. (a) Consumer store purchases. Request refunds first through the store. Store policy applies to that payment. (b) Streamza.ai purchases. Because digital streaming is accessed immediately, sales are generally final once Content has been streamed or accessed. We may, at our discretion, refund in exceptional cases (complete technical failure preventing access, clear duplicate charges, or billing error). Requests must be made within 14 days of purchase or renewal to [billing@streamza.ai] with account email, transaction or invoice ID, date, and reason. (c) Company discretion — consumers contacting us. Same exceptional-case standard, via [support@…], with store Order ID. No refunds for partial periods after use has begun, change of mind, failure to cancel a trial or subscription, unused seats, catalogue dissatisfaction, geo-restriction, or licence withdrawal, except where mandatory law requires otherwise. Unjustified chargebacks are a material breach and may lead to suspension and recovery of the charged-back sum plus costs. (d) Mandatory rights preserved. Nothing limits non-waivable rights under Ugandan law, including: • Electronic Transactions Act, Cap 99, sections 24 and 25 (disclosure duties; consumer cancellation in certain electronic transactions, generally within seven days, subject to statutory exceptions — including services that began with the consumer’s consent before the end of that period); and • Sale of Goods and Supply of Services Act, Cap 292 (including the implied term that services supplied in the course of business will be carried out with reasonable care and skill), or equivalent mandatory consumer rights in other countries. Those consumer cooling-off rights apply to qualifying consumers. They do not automatically apply to Business Users purchasing on Streamza.ai in the course of business, except where mandatory law says otherwise. Where a mandatory cooling-off right applies and has not been validly excluded, we will honour it. 6.6 Price changes will be notified with reasonable prior notice and will not change the then-current paid billing period. Prices may differ by territory and channel. 6.7 We do not collect full payment-card numbers. Card data is handled by the store or payment provider.
  1. Acceptable use You agree not to: • violate applicable law in the territory where you use the Services; • use the consumer App as a substitute for a Streamza.ai business account; • infringe intellectual property, neighbouring rights, privacy, or other rights; • upload or transmit malware or harmful code; • harass, abuse, threaten, defame, or impersonate others; • attempt unauthorised access to systems, accounts, or Content; • interfere with or disrupt the Services; • use bots, scrapers, or automated means without our prior written permission; • circumvent content protection, access controls, geo-restrictions, seat limits, or TPMs; • extract, export, share, record, or redistribute cached or streamed Content outside the authorised interface; • use the Services for commercial redistribution or unlicensed public performance of Content; • use the Services or Content to train AI or machine-learning models, or to build a competing catalogue or recommendation system; • misrepresent your identity, age, or Business User status; • use the Services in a sanctioned country or for a sanctioned person; • open multiple accounts to evade a suspension, limit, or price. We may investigate, suspend or terminate accounts, require migration from the App to Streamza.ai, preserve logs, report conduct to authorities, rights holders, CMOs, or stores, and pursue remedies. Investigation does not waive any breach.
  1. Privacy Use of the Streamza App and of Streamza.ai is also governed by Part B, which is incorporated by reference. Additional local privacy notices may apply as the Services expand.
  1. Disclaimers TO THE MAXIMUM EXTENT PERMITTED BY UGANDAN LAW AND OTHER APPLICABLE LAW, THE SERVICES (INCLUDING THE STREAMZA APP AND STREAMZA.AI) AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. We do not warrant uninterrupted, secure, or error-free operation, that Content will meet your expectations, that a particular title will remain available, that a particular use of Content is licensed for your premises or purpose, or that recommendations are accurate. Rights-holder, CMO, store, network, and cloud providers are independent of us. Their acts or omissions are not our breach except as mandatory law requires. Nothing in this Section excludes any warranty or right that cannot lawfully be excluded, including the implied term of reasonable care and skill in the supply of services to consumers under Cap 292 where that term applies. Express terms do not negative that implied term to the extent Cap 292 so provides.
  1. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STREAMWAVE LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100) OR THE EQUIVALENT IN LOCAL CURRENCY. Without limiting the foregoing, we have no liability for: (i) unlicensed public performance or other use by you; (ii) CMO or rights-holder claims arising from your use; (iii) catalogue removal or geo-restriction; (iv) store, payment-provider, or network failure; (v) User Content; (vi) your failure to keep credentials secure; or (vii) any amount a Business User is obliged to pay a CMO or rights holder. 10.1 Business Users (Streamza.ai). Where the user is a Business User, to the maximum extent permitted by the laws of Uganda and of any other country of use: (a) our total aggregate liability shall not exceed the fees actually paid by that Business User to Streamwave Limited for Streamza.ai in the twelve (12) months preceding the claim; (b) we shall have no liability for loss of profits, revenue, business, contracts, anticipated savings, data, goodwill, or any indirect, special, incidental, consequential, punitive, or exemplary damages; and (c) these limitations apply regardless of the form of action. Some jurisdictions do not allow certain limitations. In those cases liability is limited to the maximum extent permitted. Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law. 10.2 Time to sue. These Terms do not shorten any limitation period prescribed by the Limitation Act, Cap 290, or other mandatory law. Under the Contracts Act, Cap 284, section 21, a clause that limits the time within which a party may enforce contractual rights is void to that extent. 10.3 Injunctive relief. Either party may seek interim or injunctive relief in a court of competent jurisdiction to protect intellectual property, Content, or confidential information. That application does not waive Section 13.
  1. Indemnification You agree to indemnify, defend, and hold harmless Streamwave Limited and its officers, directors, employees, agents, licensors, and affiliates from and against claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Services (including Streamza.ai), your User Content, your violation of these Terms, or your infringement of third-party rights. 11.1 Business Users — additional indemnity. Without limiting the foregoing, each Business User shall fully indemnify, defend, and hold harmless Streamwave Limited, its officers, directors, employees, agents, licensors, and affiliates from and against all claims, demands, proceedings, losses, damages, costs, and expenses (including legal fees on a full-indemnity basis) arising out of or in connection with: (a) access to or use of Streamza.ai or any other Service by the Business User or its employees, agents, contractors, or invitees; (b) any breach of these Terms; (c) any infringement or alleged infringement of intellectual property or neighbouring rights; (d) any violation of the laws of Uganda or of any other country in which the Services are used; (e) any third-party claim arising from the Business User’s commercial activities, premises, events, vehicles, or internal use; (f) any failure to obtain licences, consents, or authorisations required for its use; (g) any failure to pay royalties, licence fees, tariffs, or other charges required under Cap 222, UPRS or equivalent CMOs, or the laws of any other country; (h) use of the consumer App for business purposes instead of Streamza.ai; or (i) any chargeback, tax claim, or employment or data-protection claim by the Business User’s staff arising from Streamza.ai. This obligation survives termination. We may assume exclusive defence of any indemnified matter; the Business User shall cooperate fully and shall not settle an indemnified claim without our prior written consent. Sums due under this Section are payable on demand and may not be set off against fees.
  1. Termination 12.1 You may stop using the Services and request account deletion at any time. When a subscription that includes offline App features ends, offline-cached Content becomes inaccessible and may be deleted automatically. When a Streamza.ai subscription ends, web access ends. 12.2 We may suspend or terminate access at any time, with or without notice, for breach, suspected breach, legal or security reasons, licensing constraints, non-payment, chargeback, misuse of the consumer App by a business, sanctions risk, or discontinuation of the Services (including a channel or territory). 12.3 On termination, your licence ends immediately. You must cease use and delete local caches. Sections that by nature should survive (including 4–7 and 9–15) survive. Fees already paid are non-refundable except as Section 6 or mandatory law requires. We are not obliged to export playlists or other data except as Part B or mandatory law requires.
  1. Governing law and disputes 13.1 These Terms are governed by the laws of the Republic of Uganda. 13.2 The parties shall first attempt amicable resolution for 30 days after written notice of dispute, except where interim relief is needed. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Uganda, or to such mediation or arbitration as the parties agree in writing, without prejudice to any mandatory local consumer rights or jurisdiction rules that cannot be waived in your country of residence. 13.3 Business Users using Streamza.ai irrevocably submit to the courts of Uganda and waive any objection to venue on grounds of forum non conveniens, except where a mandatory rule provides otherwise. 13.4 Proceedings shall be conducted in English unless a court requires otherwise.
  1. General 14.1 Severability. If a provision is unenforceable, the remainder remains in effect. An unenforceable provision shall be modified to the minimum extent needed to make it enforceable. 14.2 No waiver is effective unless in writing signed or issued by us. Delay is not waiver. 14.3 Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Services and supersede prior negotiations on that subject. Store terms apply as between you and the store for store-processed consumer payments. A signed Streamza.ai order form, if any, forms part of the Agreement and prevails over these Terms on commercial details (fees, seats, term, SLA) to the extent of conflict, but does not reduce the Company’s intellectual-property, licence-scope, limitation-of-liability, or indemnity protections. 14.4 Assignment. You may not assign without our prior written consent. We may assign freely, including in a merger, acquisition, or sale of assets. 14.5 Notices may be given via the App, Streamza.ai, email to the address on your account, or other reasonable means. You must keep your email current. Notices to us must be sent to the contacts in Section 16. 14.6 Force majeure. We are not liable for delay or failure due to causes beyond our reasonable control, including network or third-party infrastructure failure, licence withdrawal or dispute, change of law, epidemic, labour dispute, utility failure, or act of government. 14.7 Territorial availability and export. The Services may be unavailable or disabled in some countries for legal, licensing, sanctions, or operational reasons. You may not use the Services in violation of applicable export-control or sanctions laws, or if you are a prohibited party. 14.8 No partnership. These Terms do not create a partnership, joint venture, employment, or agency relationship. We are not your agent for CMO or rights-holder purposes, and you are not ours. 14.9 Electronic records. You agree that electronic communications and records satisfy any legal writing requirement to the extent permitted by Cap 99 and other applicable law. 14.10 Interpretation. Headings are for convenience only. “Including” means “including without limitation”. References to Streamza.ai include any successor business URL we designate. A reference to a statute includes amendments and successor legislation (including Cap 222 as amended in 2026). 14.11 Business User representations. Each Business User represents, warrants, and covenants that: (a) it is duly organised, validly existing, and in good standing; (b) it has full power and authority to enter into and perform these Terms; (c) it will use Streamza.ai as its business channel; (d) its use will comply with the laws of Uganda and of any other country in which it uses the Services; (e) it will not use the Services in a manner that could expose Streamwave Limited to liability under those laws; (f) it will maintain commercially reasonable insurance where appropriate; and (g) it is solely responsible for all royalties and similar charges arising from any use of Content beyond the limited licence, and will not seek contribution or reimbursement from Streamwave Limited. Streamwave Limited reserves all rights and remedies under Ugandan law (including the Contracts Act, Cap 284, Cap 222, Cap 97, Cap 99, and Cap 292) and under the laws of other countries in which the Services are used. 14.12 Language. The English version controls unless mandatory local law requires otherwise. Translations, if provided, are for convenience. 14.13 Third-party services. The Services may link to or interoperate with third-party services (analytics, payments, cloud hosting, authentication, stores). Those services are governed by their own terms. We are not responsible for third-party services except as mandatory law requires. 14.14 No third-party beneficiaries except Apple under Section 15 and any successor of the Company. 14.15 Confidentiality (Business Users). Non-public pricing, order-form terms, usage reports, and technical documentation we provide are our confidential information. The Business User may use them only to exercise rights under the Agreement and must not disclose them except to personnel or professional advisers who need to know and are bound to confidentiality, or as law requires.
  1. Apple-specific terms (consumer App only) If you download the Streamza App from Apple, you acknowledge that these Terms are between you and Streamwave Limited, not Apple. Apple has no obligation to provide maintenance or support. In the event of a failure to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the App (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for claims relating to the App or your possession or use of it, including product-liability claims, legal or regulatory failure, or consumer-protection claims. Apple is a third-party beneficiary of this Section and may enforce it. You represent that you are not located in a country subject to a US Government embargo or on a US Government prohibited-party list. This Section does not apply to Streamza.ai.
  1. Contact — Terms of Service Streamwave Limited (trading as Streamza) Consumer support: streamwavelimited@gmail.com Business / Streamza.ai support: streamwavelimited@gmail.com Legal: https://streamza.ai/ Registered address: Frobel Road, Namuli zone, Bukoto 1, Nakawa Divison, Kampala Company registration number: 80034148694819 Copyright notices: https://streamza.ai/